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Feel free to write to us by filling in our contact form or via email at contact@safecloak.in
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Frequently Asked Questions
Below are some of the questions you might be having about SafeCloak Smart Digital Luggage Lockers
General Questions
SafeCloak is the digital IOT locker aimed at easing the luggage storage woes of travellers. They are Self Service, Smart, Safe built and delivered to ease your loads. These are just like any of the ATM or Vending machines which can be operated by any common individual with a basic phone.
We are available across multiple cities at various railway stations, metro stations, shopping malls, airports near you. Check out our locations and make sure to try our smart lockers for your luggage storage needs
About anything you usually carry around!
Unfortunately, there are some items we cannot accept for storage. A good rule of thumb is whether an item would be flagged by airport security. Chances are, that means we can’t store it either:
- Liquids (including wine and alcohol)
- Food and other perishables
- Hazardous materials (e.g., explosives or flammables)
- Illegal substances
- Firearms and ammunition
- Cash and Jewellery
Yes Definitely, We have built our lockers to be strong and sturdy with a digital internet based locking mechanism which can be accessed only by you after you have authenticated via your phone number and OTP.
It’s much safer to keep your luggage in SafeCloak than in an open Cloakroom.
You get privacy and convenience at a similar price.
People usually leave it with a friend or find the nearest cloakroom. We are India’s Safest Cloakroom for your luggage storage needs.
With SafeCloak lockers, you have options to choose size, period of usage, choice of location.
How it works
You discover the nearest SafeCloak locker in your location. Either pre-book or walk-in to the locker site. This can be a Shopping mall, Metro station, Bus, or Rail terminal. Rent a locker, pay for it using digital payment options, drop off your belongings.
This eases your load and also your mind and sets you free to enjoy your travel or stay.
There is no limit on the number of lockers you can rent at a given time. You can rent as many as you want at a given site, subject to locker availability.
We are available across various railway stations, metro stations, shopping malls, airports near you. Check out our locations and make sure to try our smart lockers for your luggage storage needs
Support Questions
Not to worry. You can call us on the SafeCloak Customer care number, and our Customer support representative will be able to help you quickly resolve infrastructure issues.
Not to worry again. You can call us on the SafeCloak customer care number, and our Customer Service representative will verify your order, payments, store and retrieval details.
After some basic questions to authenticate yourself, you shall be enabled with access to your bookings.
You can reach us via WhatsApp @ 93553 22282 or call us @ 93553 22282. Alternatively you can drop an email to contact@safecloak.in for pre and post-store / retrieval support.
No worries. We shall facilitate a delivery service to your address with a vendor of your choice.
Pricing and Sizing
The luggage lockers price starts from Rs 40 for the first 3 hours, Rs 80 for 6 hours, and Rs 150 per day for a medium box and can go upto Rs 340 per day for an XL box. SafeCloak Lockers are available in small, medium and large size.
SafeCloak Locker Rates depend on the size, period and the locker site.
We accept UPI, credit cards, debit cards, net banking, and wallet payment options.
You usually make the payment, when reserving a locker. In case you exceed the locker slab duration, you shall be charged for an incidental fee for additional hours, at the time of retrieval.
We accept UPI, credit cards, debit cards, net banking, and wallet payment options.
This is a pay-as-you-use rental service. As part of booking, you shall pay the rental amount, and you will receive an email with order confirmation and payment receipt.
Each of our Locker boxes are strong enough to take 25 Kilos if not more. And SafeCloak can easily take in, Small, Medium, Large and Extra Large as per the global travel standards
SafeCloak comes in as a utility service and is useful for short term storage needs. Slabs starting from 3 hours, 6 hours, 8 hours, 12 hours are available. Daily rentals are also an option.
If you are not coming back within 3 days and there is no intimation, the belongings will be vacated as per the standard protocols.
Price and Duration are specific to the Luggage Locker site.
If you have double booked or double charged, for whatever reason, you can write to us at contact@safecloak.in or call us at 93553 22282. We will be happy to assist you with cancellation and refunds.
Become a Partner
If you are thinking of hosting Luggage or Parcel lockers at your residential / business site, you have arrived at the right place.
SafeCloak adds value in terms of convenience and safety. Apart from bringing in more walk-ins to your site, it also adds a new revenue stream through lockers rentals.
Call us @ 93553 22282 or email us at contact@safecloak.in for hosting pur new age smart Lockers your site. We can get our SafeCloak up and running in about 3 weeks of time.
Ask for Workspace shared Lockers and we shall have it up and running to make the workspaces more space friendly and smarter.
Call us @ 93553 22282 or email us at contact@safecloak.in for hosting our new age smart Lockers your site. We can get our SafeCloak up and running in about 3 weeks of time.
You get a revenue share from the Luggage Locker rental services SafeCloak users pay for.
No
We take care of design, build, deploying the SafeCloak lockers at your site.
You ONLY host it in an Customer accessible location at your site.
Nope. These are self-service, smart and discovery based service. People shall find it, use it and pay for it all through the SafeCloak platform.
You can benefit from the additional footfalls and added revenue.
SafeCloak shall conduct periodic as well as request based maintenance at site.